To our valued CashForYourMac customers,
As of Friday March 20th, 2020, Cash For Your Mac is temporarily unable to provide FedEx shipping labels to customers due to the COVID-19 crisis.
The good news is that CashForYourMac.com is still providing FREE cash offers for all of the Apple products we purchase, and we will be honoring all cash offers accepted until April 30th. Simply get your free offer, click “Accept Offer”, and lock in your price with no obligation to sell. Your cash offer will be saved in your email, and you will receive a prepaid shipping label via email on or before on or before April 30th, 2020* (*contingent upon the COVID-19 crisis status). At this time we plan to be back up and running at 100% capacity by this date.
We sincerely apologize for the momentary pause in our services, and are here to support our customers through this crisis. Cash For Your Mac made the decision to prevent shipments from being delivered to our facility during this pandemic, to protect the health and safety of our employees, customers, and to comply with CA state guidelines.
Rest assured, we will all get through this crisis together, and come out stronger at the end of it. Cash For Your Mac will be here for many, many more years to continue to being your trusted source for selling your Apple products. Our thoughts and prayers are with the families affected by the Coronavirus crisis. If we can be of service in any way, please email firstname.lastname@example.org and one of our friendly team members will respond as quickly as possible as always!
As Cash For Your Mac is located in California, we have been instructed by our state governor to close our offices for the immediate future, and as a result, our business hours and services have been adversely affected. We are doing our very best to continue business operations during this period, but given the circumstances, we ask all customers to understand that they may experience significant delay(s) for all transactions until the COVID-19 crisis has subsided. This may include temporary business closures, limited or no phone support available, and extended response times for email support, and/or delays in delivery of payment(s) or shipments of devices. If you need any urgent customer support we ask that you email us at email@example.com and allow extra time for a reply from a member of our customer service team.
We are actively monitoring the current situation our world faces with the rise of coronavirus and have been creating a plan for the wellbeing of our customers and employees. We can assure you that we care deeply about your health and safety during this tough time.
While we stay up to date and continue with a preparedness plan, we are taking extra precaution to ensure that our customers can still buy and sell their used devices safely with CashForYourMac.
Here are the steps we’re taking at CashForYourMac:
- All devices that are traded in and sold on CashForYourMac.com are thoroughly cleaned with Isopropyl alcohol, including careful brush cleaning in all device ports
- Employees wear gloves throughout device handling process
We have reviewed CDC policies with all employees and implemented guidelines that instruct team members who experience cold or flu-like symptoms, or individuals who have been diagnosed through testing with COVID-19 to stay home and follow the CDC's instructions.
As we stay informed and monitor the situation, we will continue to provide communication with you during this time.
In accordance with CDC guidelines, we urge our customers to follow these healthy habits:
- Clean and disinfect frequently touched objects and surfaces using a household sprays or wipes
- Wash your hands often with soap and water for at least 20 seconds – if soap and water aren’t readily available, use alcohol-based hand sanitizer with at least 60% alcohol
- Stay home when you are sick
- Avoid contact with those who are sick
- Avoid touching your eyes, nose and mouth